Troubleshooting SketchUp Crashes on Mac: A Step-by-Step Guide

Are you experiencing frustrating crashes with SketchUp 2021 on your Mac? If so, this article will walk you through a series of steps to help resolve the issue and get you back to designing with ease.

Before we dive in, if you need to download the trial version again, simply click here. Now, let's get started!

Step 1: Remove SketchUp from Your User Library

1. Open Finder and navigate to the left pane.

2. Click on 'Applications.'

3. Find the 'SketchUp' folder and drag it to the Trash.

Step 2: Delete SketchUp Files from Application Support

1. Navigate to the right pane in Finder.

2. Click on 'Library,' then 'Application Support.'

3. Find the 'SketchUp' folder and drag it to the Trash.

Step 3: Remove SketchUp from Main Library (Optional)

If you have more than one instance of SketchUp open, make sure to quit all instances before proceeding.

1. Navigate to the left pane in Finder.

2. Click on 'Macintosh HD.'

3. Find the 'SketchUp' folder and drag it to the Trash.

Step 4: Check for Corrupted Files

If SketchUp still crashes after removing files from your user library and main library, it's possible that some of its files have become corrupted. In this case, you'll need to completely remove SketchUp and reinstall it.

1. Navigate to the 'Preferences' folder in your user library.

2. Find the SketchUp preferences file(s) and drag them to the Trash.

Step 5: Reset Preferences

This step will reset all of your preferences, including references to the location of materials and components you've added.

1. Navigate to the 'Library' folder.

2. Click on the 'Preferences' folder.

3. In the right pane, click on the 'Library' folder.

4. In the left pane, click on your user name.

Step 6: Delete SketchUp Preferences File

If SketchUp still crashes after resetting preferences, you'll need to delete the SketchUp preferences file.

1. Navigate to the 'Preferences' folder in your user library.

2. Find the SketchUp preferences file and drag it to the Trash.

Step 7: Update Your Mac OS X

Whether or not you installed an update recently, restarting your Mac is a good idea.

1. Click on the Apple menu.

2. Select 'Software Update.'

3. Make sure you're running the most current update available for your current installation of OS X.

By following these steps, you should be able to resolve any issues with SketchUp crashing on your Mac. Remember to delete any corrupted files and reset your preferences to get back to designing with ease.

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